There can be no doubt that 2020 has turned the world upside down and the service sector has been hit very hard and has, in reality, changed forever. Many companies were unable to offer their products and services in full and some have been forced to totally reinvent themselves. So, it is understandable that owners and operators are asking themselves many questions; What does the future hold? How do I adjust my outlook and my team to be successful in the medium and long term? Is service still a relevant factor, or should I just focus on selling products and reducing costs? Well, fortunately, Thomas Wurzinger has the answers to these and many other pertinent questions, and more importantly, he is sure that service will always remain the key differentiator in the service sector. His belief is strong in the fact that if you want to be successful in the current climate and beyond, then you have to set and then seek to exceed standards.
With more than 30 years of practical experience under his belt, Thomas can identify and develop the best approach for every company when it comes to retaining customers, motivating employees, and promoting talent. He always leads by example, promises nothing that he cannot represent himself, and always finds the right tone. Instead of management phrases, he uses his practical knowledge, and instead of baseless ideas, he sets in motion, sustainable solutions, while always focusing on the people.